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Contact Us
Call our West Norwood office on
020 8766 6111
Email our West Norwood office.
Or call our Penge office on
020 8778 1120
Email our Penge office.
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Terms Of Business

Terms Of Business

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Galloways are proud members of The Property Ombudsman and we subscribe to a code of practise.

Fees & Terms



FINANCIAL SERVICES – Galloways reserve the right to offer Mortgage and Insurance Services to all prospective purchasers and sellers, and consequently, may or may not earn a commission.  


SALES SERVICE – Galloways reserve the right to offer the sales service of our Residential Sales department to any prospective purchasers of your property, and may earn a commission.


LEGAL SERVICE – Galloways reserve the right to introduce Legal and Conveyancing services to buyers and sellers whereby Galloways may or may not earn a fee.


DEPOSITS – Galloways will not accept deposits or clients money.  All monies should be deposited with legal representatives.



It is a term of both our Sole or Multiple Agency Agreements that Galloways require sellers to notify us in writing, of the following matters:

(1)                 Price reductions

(2)                 Offers accepted

(3)                 Withdrawal of property from the market on sale subject to contract

(4)                 Termination of agreement (14 days notice)

(5)                 Withdrawal from agreed sale

(6)                 Change of agency (14 days notice)

a.       From sole agency to multiple agency

b.       From multiple agency to sole agency



Galloways are required by law to confirm that the sale particulars relating to your property, to the best of your knowledge and belief, do not contain any error, mistake or misdescription of any kind.  Draft particulars will be sent to you, together with a confirmation letter.  These draft particulars must be returned having CHECKED, SIGNED AND DATED them making any corrections if necessary.  Attending our office to sign the draft particulars would be preferred.



Guarantees, warranties, service agreements and all other documents relating to statements made in our particulars, advertising or verbally relating to your property must now be kept on our files (copies).  As this is a legal requirement, please ensure copies are given to us on property inspection or sent to us as soon as possible.  Galloways will photocopy and return if so requested. (No charge for this service). 



Sellers must also confirm immediately, in writing prior to exchange of contracts, if any faults or problems develop with the property, or there is any material change involving any of the fixtures and fittings.  Failure to notify Galloways will leave the seller liable to indemnify us should a claim arise through such misdescription.



Galloways are required to disclose any personal interest, as defined in Section 21 of the Estate Agents Act 1979, to any prospective purchaser.  Should the seller be aware of any member within his/her immediate family being an employee of any Estate Agent, full details must be given.



The seller hereby authorises Galloways (or any other joint agent) to appoint one or more sub-agents (at no extra cost to the seller) at the sole discretion of Galloways to assist in the marketing of the property, unless the seller specifically instructs, in writing, to the contrary.



Galloways has no responsibility for repair or maintenance of any property which is left vacant during the Agency Period and the repair and maintenance of such property will remain the sellers responsibility.



Upon receiving the sellers authority, Galloways will erect a ‘For Sale’ board on the property.  Upon giving such authority, the seller agrees not to instruct any other agent to place a board on the property, without prior notification to Galloways.



The seller(s) represent(s) and warrant(s) to Galloways that they are entitled to sell the property and have legal title hereto without having to obtain the consent of any third party and have full power and authority to enter into a binding contract for the sale of the property and also to enter into an Agency Agreement with Galloways for the sale of it.