Tried and Tested

News at Galloways | 19/10/2016

Media Release: 19th October 2016


Steve Carpenter director of Galloways, looks at how important customer service is in when buying or selling your home.
95% of homeowners still prefer to use the tried and tested estate agency model – and with good reason. Marcus Whewell, CEO of The Guild of Professional Estate Agents, believes that the true points of difference are not latest technology or enticements of low fees, but proven professionals who are connected to their communities and who are financially committed to successfully selling your property.

Rather than focusing just on winning an instruction and putting it on the internet, a successful agent is intrinsically involved in qualifying buyers, compelling property presentation, constant re-assessment of local prices, matching databases, managing chains of buyers and sellers, dealing with solicitors and surveyors, and literally holding together complex deals over the 18 weeks it currently takes on average to complete a transaction.

Put succinctly, they are not paid until and unless they achieve a successful result for their client(s).

Marcus commented, ‘you won’t find this on the TV adverts, but the smart money will look for strong personal commitment, experience, expertise, great levels of service, and consistent, positive outcomes for clients.’

Steve Carpenter director for Galloways added: ‘As trusted agents we offer a bespoke service. This means listening to our clients’ needs and responding with sound, structured advice. Our local knowledge is second to none; we have been successfully operating in South London for 31 years. It is our job to evolve with technology but to also not forget our history, quality of service, and the fundamentals to being a good estate agency. Our interests are aligned with our clients and we strive to secure the best possible price for our vendors.

Like us, many estate agents are part of a national network, such as The Guild of Professional Estate Agents. This enables joint marketing across up to a thousand other similar offices. Through this network we can put together purchasers and sellers.’

If you are interested in selling your home contact Galloways on 020 8766 6111 or

Galloways Estate Agents are approachable West Norwood & Penge based Independent Estate Agent with a wealth of experience, we take the time to listen to your requirements and give you honest advice, whether you are looking to buy, sell, let or rent property in South London.

We have managed to combine traditional methods of Estate agency with the latest technology to provide a professional and dynamic service that consistently exceeds customer expectations.

For more information, please contact the Galloways team on Tel: 020 8766 6111 or visit

The Guild is a national network of approximately 800 carefully selected independent estate agents, working together to consistently raise standards of excellence and professionalism in the industry. The Guild facilitates and supports its members providing marketing, business and technology solutions to ensure a ‘best in class’ service, delivering a key competitive advantage: trust and confidence.

For more information, please contact the Guild Customer Care Team on Tel: 020 7629 4141 or visit: