Referral Fees & Third-Party Services

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Referral Fees & Third-Party Services | Galloways Estate Agents

Our Commitment to Transparency

At Galloways Estate Agents, we are committed to providing clear, honest, and transparent information regarding any referral arrangements we have with third-party property professionals and service providers.

As part of the buying, selling, letting, and renting process, we may introduce clients to trusted solicitors, mortgage advisers, surveyors, financial services providers, and moving or concierge companies. If you choose to use one of these recommended providers, Galloways may receive a referral fee or commission.

We believe our clients should always understand:

  • Whether Galloways receives a referral fee;
  • Which company the referral relates to;
  • The amount, range, or nature of the fee payable; and
  • Your absolute right to use any provider of your own choosing.

We aim to ensure full compliance with The Property Ombudsman (TPO) Code of Practice, National Trading Standards guidance, and consumer protection legislation while maintaining the high standards of professionalism and transparency expected from Galloways Estate Agents.

What Is a Referral Fee?

A referral fee is a payment made by a third-party company to an estate agent following a successful introduction to their services. Referral arrangements are common throughout the UK property industry and help connect buyers, sellers, landlords, and tenants with experienced property professionals.

At Galloways, we only recommend providers we believe can offer reliable service, strong communication, and professional expertise.

Referral fees may apply where clients choose to use services such as:

  • Conveyancing solicitors;
  • Mortgage brokers and financial advisers;
  • Surveyors and valuation specialists;
  • Insurance providers;
  • Utility switching and home-moving services; and
  • Other property-related professionals.

Referral fees are paid by the provider directly to Galloways and are separate from any fees payable for our estate agency or letting services.

A referral fee is a payment made to us by a third-party company when a customer chooses to use their services following an introduction from us.

Referral arrangements are common within the property industry and may apply to services connected with:

  • Mortgage advice;
  • Conveyancing/solicitors;
  • Insurance products;
  • Surveyors;
  • Financial services;
  • Utilities or moving services; and
  • Other property-related services.

These arrangements do not increase the price you pay unless specifically stated by the provider.

Your Choice of Provider

You are free to use any provider of your choosing. You do not have to use any company we recommend in order to:

  • Make an offer on a property;
  • Proceed with a sale or purchase;
  • Instruct us as your agent; or
  • Receive the same level of service from us.

Our recommendations are intended to help clients who may benefit from introductions to experienced property professionals. However, you should always undertake your own research before selecting a provider.

Referral Fee Disclosure & Third-Party Providers

In accordance with industry guidance, Galloways will disclose:

  • The name of the third-party provider;
  • That we may receive a referral fee; and
  • The amount or estimated amount payable to us.

This information may be disclosed:

  • On individual property listings;
  • During negotiations;
  • In writing before you commit to a service, and/or
  • Within our terms of business.

Current Referral Arrangements

The figures below are examples of the referral fees or commissions we may receive from providers. Amounts may vary depending on the transaction type, lender, property value, or service selected.

Service Type Provider Referral Fee / Commission
Conveyancing / Solicitors Lewis Nedas Law £180.00 inc VAT per completed referral
Conveyancing / Solicitors The Partnership £180.00 inc VAT per completed referral
Conveyancing / Solicitors Taylor Rose Solicitors £180.00 inc VAT per completed referral
Mortgage Advice / Financial Services Trinity Finance Referral fee varies depending on property value and mortgage level
Mortgage Advice / Financial Services Eternity Financial Services Referral fee varies depending on property value and mortgage level
Surveyors MAP Surveyors £60.00 - £90.00 inc VAT per completed referral
Surveyors Reliable Surveyors £60.00 - £90.00 No fixed referral fee currently payable / details available on request
Surveyors Lexington  10% of the overall fee
Concierge / Moving Services Help the Move Referral fee may be payable depending on the service provided
Landlord's Rent Protection LetAlliance £50.00 inc VAT per completed referral

Please contact us if you would like more detailed information regarding any referral arrangement.

Referral fees are paid by the third-party provider and do not increase the fees payable to Galloways for our agency services.

Why Galloways Recommends Certain Providers

Galloways may recommend certain providers based on factors including:

  • Service standards;
  • Experience within the property sector;
  • Responsiveness and communication;
  • Customer feedback; and
  • Ability to help progress transactions efficiently.

However, we encourage all customers to undertake their own research and compare providers before making a decision.

Industry Regulation & Consumer Protection

Galloways Estate Agents aims to comply with all relevant UK property industry guidance and consumer protection requirements, including guidance issued by:

  • The Property Ombudsman (TPO);
  • National Trading Standards Estate and Letting Agency Team (NTSELAT); and
  • Consumer protection legislation.

Last Updated: May 2026

Contact Galloways About Referral Fees

If you have any questions about our referral arrangements or would like further information, please contact:

Galloways Estate Agents
020 8778 1120
[email protected]
117 High Street, Penge, London, SE20 7DS