Covid 19 Outbreak


Due to the current Government Guidelines surrounding COVID-19 Galloways offices are closed until further notice. The team are operating from home and can be reached between 10am - 4pm Monday - Saturday.

Please contact us via email on info@gallowaysonline.co.uk

The office telephone numbers will be, if not already diverted to staff mobiles.

Please remain at home and safe

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Contact Us
Call our West Norwood office on
020 8766 6111
Email our West Norwood office.
Or call our Penge office on
020 8778 1120
Email our Penge office.
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Tenant Fee Information

Tenant Fee Information

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TENANT FEE INFORMATION

Applicable to all new assured shorthold Tenancies (ASTs) signed on or after 1st June 2019

Holding Deposit

capped at One weeks rent

Paid by you to reserve the Property. This will only be retained by us if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 calendar days.

Deposit

Capped at 5 weeks rent where the annual rent is under £50,000 and 6 weeks rent where the annual rent is £50,000 or higher.

This will cover damages and defaults by the tenant as detailed in the AST during the tenancy.

Late payment of Rent  

Interest will be charged at 3% above the Bank of England Base Rate from Rent Due date until paid in full. This will not be levied until the rent is more than 14 days in arrears with the interest calculated back from the first day of the arrears.

Lost Keys or security devices

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

Variation or changes to an existing tenancy agreement  

£50.00 (inc. VAT) per change.

This charge will cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. This also covers costs in ‘change of sharer’ situations and covers the landlords costs in securing a new sharing and associated legal requirements in processing that new sharers application.

Early Termination as requested by Tenant

Should you wish to leave the property before the end of your tenancy agreement, and should the landlord agree to this, then you will be liable to cover the landlord’s costs of re-letting the property as well as any rent due under the terms of your tenancy agreement up until the point the replacement tenancy commences.

Utility Payments

Tenants will remain responsible, unless agreed otherwise, for all utility payments, TV licence and Council Tax accounts. Please refer to your AST for full information.

The Property Obudsman - www.tpos.co.uk

Propertymark - www.propertymark.co.uk

 

Richard Hall

"Where do i start - the whole experience of using Galloways has been fantastic from start to finish! As soon as we met Steve and Sasha we knew they were a very rare breed - estate agents who are honest and will be totally upfront with you. You do not feel you are "just a number" which is very refreshing. They have years of experience in the industry and are lovely people to deal with. There is no hard sell - just honesty, integrity and professionalism. Their valuation of our property was totally spot on - unlike some of the high street names who totally over-inflate prices to win the business then tell you 3 months later the "market has dipped" and you have to reduce your price. They are local experts which puts them streets ahead (excuse the pun) of the competition! This local knowledge meant that not only did they price the property accurately, they got viewings quickly and of the right caliber. They also worked extremely hard to get us the best price and we were delighted with the end result - even a few weeks after Brexit they got us viewings and a reasonably quick sale at the price we wanted!! You really get the feeling they are totally with you every step of the way and want make the whole process as smooth as possible. We had a number of serious legal issues during our sale and purchase and this was handled wonderfully by the team at Galloways with them going above and beyond to make everything happen. They even recommended a fantastic solicitors who, coupled with Galloways made a formidable team! In contrast to the online estate agent and solicitors used by our seller they were light years ahead. Although slightly cheaper than Galloways they were absolutely awful! i did not get a phone call in 7 weeks from the sellers estate agent and had to do all their work for them - Gallows on the other hand called me constantly with updates and were always available - filling me with confidence that everything was going to happen. I cannot speak more highly of them and would wholeheartedly recommend them to anyone who wants to sell their property in the area."

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